Questions?

 

RETURNS & EXCHANGES

 If for any reason you are unhappy with your order, you may return it for a Sole Society store credit FREE of charge OR for a refund to your credit card with a $7.95 restocking charge (per item returned). If you would like to exchange an item from your order, please process a Return by following the “How to process a return” instructions below.  When selecting the method of refund, please be sure to select Sole Society store credit. Once we receive your item(s) back to our warehouse, the credit will be added to your Account and you can place a new order for the new style, size, or color that you want. Please note that due to the high demand for our products, we cannot guarantee that the item that you want will be available when you place your new order.

A $9.00 shipping & handling charge applies to returns sent from Hawaii and Alaska and a $12.95 shipping & handling charge applies to returns sent from Puerto Rico.  A $9.95 shipping & handling charge applies to returns sent from Canada.

Please note that orders paid with store credit are only eligible to be refunded in the form of store credit.

All items must be returned within 30 days of the ship date in new, unused condition,  and in the original packaging.  Items marked as final sale cannot be returned.

How to process a return?

  1. Go to www.solesociety.com/returns and sign in to your account.
  2. Click on Return Items.   
  3. Select the item(s) that you want to return, the reason for the return, and your refund method. Once you have selected your items, click on “Review & Confirm”.
  4. If everything looks good, click on the “Submit & Confirm” button to process your return.
  5. Click the "Print Returns Forms" button on the Return Summary page. We do require that all returns be processed through the customer’s Account, and that the return label be printed from the site as well. Customer Care is unable to mail or fax return labels to customers.

Once your return has been dropped off at a UPS facility, please allow 5-10 business days for the return to be received and completed by our warehouse. You will receive a confirmation email after the return has been processed. 

CUSTOMER CARE

If you have questions regarding you order, please contact us via email at customercare@solesociety.com or call Customer Care, Monday-Friday 7am to 5pm PT at (877) 765-3009.